O suporte Shopify tem SLA definido?

Sim. Dependendo da modalidade contratada, o SLA de resposta varia de 4h a 24h. Urgências com impacto direto em vendas têm prioridade de atendimento.

O que está incluído no suporte técnico Shopify?

Correção de bugs em Liquid, JavaScript e CSS, diagnóstico de conflitos entre apps, manutenção preventiva de tema, ajustes em webhooks e integrações, e monitoramento de erros no checkout.

Vocês dão suporte a apps de terceiros?

Sim. O suporte inclui diagnóstico de conflitos causados por apps, identificação de scripts problemáticos e, quando necessário, comunicação com o suporte do app ou substituição por solução alternativa.

Como funciona o atendimento de emergência?

Situações de emergência — checkout quebrado, loja fora do ar, perda de funcionalidade crítica — são tratadas com prioridade máxima, com retorno imediato via WhatsApp e início do diagnóstico em até 1h.

Soporte Shopify

Soporte técnico Shopify con diagnóstico real y respuesta rápida.

Bug fixes, app conflicts, preventive maintenance and structured support for Shopify stores that can't wait hours for a generic response.

Atención directa con un especialista Shopify — sin triaje por ticket, sin respuestas de plantilla.

Request free diagnostic Talk on WhatsApp

Alcance del servicio

Qué incluye el soporte técnico Shopify

Soporte técnico directo para correcciones, mantenimiento y estabilidad — enfocado en impacto real en la operación de la tienda.

Corrección y diagnóstico

🔍

Diagnóstico técnico de la tienda

Complete mapping of bugs, conflicts and instabilities — with a prioritized report by impact.

🔧

Corrección de bugs Liquid y JavaScript

Identification and correction of rendering errors, pricing logic, variants, filters and navigation.

⚡

Diagnóstico de conflictos de apps

Identification of conflicting scripts, duplicate API calls and unexpected behaviors caused by installed apps.

💳

Monitoreo y corrección en checkout

Validation errors, fields with incorrect behavior, shipping and payment integrations with failures.

Mantenimiento y estabilidad

🛡️

Mantenimiento preventivo de tema

Periodic code review, identification of deprecated Shopify APIs and updating critical dependencies.

🔗

Soporte a webhooks e integraciones

Failure diagnosis in synchronization with ERP, marketplace, shipping systems and CRM platforms.

📱

Correcciones de responsividad y CSS

Layout adjustments on mobile and tablet, visual breaks after updates and cross-browser inconsistencies.

📊

Revisión de scripts de seguimiento

Verification and correction of GA4, Meta Pixel, TikTok Pixel and other analytics scripts installed in the theme.

Proceso

Cómo funciona el soporte técnico

Cada solicitud sigue un proceso estructurado — del reporte al diagnóstico, de la corrección a la validación, sin saltarse pasos.

Reporte estructurado

Problem description, environment, expected vs. observed behavior and screenshots or video when needed.

Diagnóstico técnico

Code analysis, error console, network and staging behavior. Root cause identification.

Corrección en staging

Solution implementation in development environment with functional tests before any deployment.

Validación y despliegue

Final review, regression tests and production deployment with post-deploy monitoring.

Documentación

Technical record of root cause, applied solution and guidelines to prevent recurrence.

Who it's for

Perfiles de tiendas que más se benefician

Specialized technical support makes the most difference in operations that have passed the initial phase and need consistent stability.

🏪

Tiendas en operación activa

E-commerce stores with daily order volume that can't afford to have bugs without fast, documented resolution.

📦

Operaciones con múltiples apps

Stores that have accumulated apps over time and start experiencing conflicts, slowness and unexpected behaviors.

🔄

Tiendas con integraciones complejas

Operations integrated with ERP, WMS, marketplace or B2B tools that need continuous technical monitoring.

Otros servicios Shopify

Servicios complementarios for your store

Desarrollo

Desarrollo Shopify

Theme customization, custom sections, private apps and functionality that goes beyond what a generic app delivers.

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Performance

Velocidad y PageSpeed

Technical Core Web Vitals audit, script, image and app optimization to improve LCP, CLS and mobile conversion.

Ver el servicio

Resumen

Especialista Shopify

Complete overview of available services for Shopify stores — support, development, speed and technical strategy.

Ver página Shopify

FAQ

Preguntas sobre soporte Shopify

Frequent questions about scope, SLA, support and how technical support works for Shopify stores.

Enviar otra pregunta

Does support have a defined response SLA?

Yes. Depending on the contracted plan, the initial response SLA ranges from 4h to 24h on business days. Emergencies with direct impact on sales — broken checkout, store down — have maximum priority with immediate WhatsApp response.

Do you handle third-party apps too?

Yes. Support includes conflict diagnosis caused by apps, identification of problematic scripts, app integration adjustments and, when needed, communication with the vendor support or recommendation of a better alternative.

How is the change history tracked?

All changes are made with Git version control, with descriptive commit and documentation of root cause and solution. This ensures complete traceability and facilitates any future review — including by another professional.

Does support cover Shopify Plus stores?

Yes. I support Standard, Advanced and Shopify Plus stores, including support for Plus-exclusive features like Checkout UI Extensions, Scripts, Launchpad and APIs restricted to the Plus plan.

How to start technical support?

The first step is the free technical diagnostic — no commitment. From the diagnostic, the scope, support model (one-time, monthly or project) and timeline are defined. In urgent cases, support can start immediately after the initial alignment.

Próximo paso

¿Tu tienda Shopify necesita
soporte técnico especializado?

Request a free diagnostic and understand which technical points are causing instability, bugs or conversion loss in your store.

Solicitar diagnóstico gratuito Talk on WhatsApp

Diagnóstico gratuito, sin compromiso

Technical analysis delivered at no cost. Moving forward only if it makes sense.

Respuesta en 24 horas

Quick response with initial mapping of the main points identified.

Confidencialidad garantizada

NDA available upon request for operations with sensitive data.